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About US

 

Dxmas Products Corp. offers a wide scope of products for almost any life need, for any season of the year. “Whether it be all the major holidays, or wedding season, or back to school season, or just everyday dinner prep, we are able to fulfill those living needs with the perfect tool, gadget, clothes or toys,” says Tony Barber, vice president of product development for the Dxmas Products Corp.. “It is important that the consumer feels connected to the products they are buying and using,” he says. “The voice of the consumer is an important part of our product development cycle and process.”


Perspicacious Marketing Data Analysis

Dxmas uses proprietary tools and consumer data such as future population trends, neighborhood dynamics, demographic information, marketplace research and retailer loyalty databases to ensure the company provides the right products for customers. “For example, a store with a customer base of young families might need larger sections of wedding, baby and kid products,” Tony says. “Our rooftop segmentation tools and approach allow us to not only plan the right space for every products in our store, but also to customize the price mix and space allocation for each recipient.”

That voice has helped the company, which is now based in Wan Chai, Hong Kong, to develop products that are not one-size-fits-all. We make sure we have the right product with the right features at the right price with the right brand. Each offering is specific and makes sense in the marketplace. Dxmas will be constantly updating product designs to reflect current market trends and customer preferences.


High Quality Products & Description

We are unique because we offer retailers more than just products. We offer a highly-regarded and recognized brand that stands for quality, innovation and “the very best”. “We are the best at making high quality products at an affordable cost,” says Michael Richard, director of marketing for the Dxmas Products Corp. “We are consistently creating new and innovative products for our consumers.”

There is more to success than new products. “Big Time Products prides itself on superior customer service not only to our individual retail partners but to the consumers as well,” says Richard. Our team cohesively coordinates programs and offers product training to our retail partners. To facilitate our clients in their marketing operations, Dxmas provides professionally written text descriptions and clear, high-definition product photography to provide the most accurate information overview and representation possible of the final product.


Excellent Customer Service

ACSI is the only national cross-industry measure of customer satisfaction in the United States. Our goal is to be up to the standard. It is all about listening to customers and adapting along with them. Good customer service is different from company to company, but the key characteristics of good customer service include: a rapid response time to service requests, responding to all customer feedback (positive or negative), self-service help documents, and a frictionless process for getting in touch with support.

Dxmas will offer best customer service:
1. Rapid Response Times
We reply customer within 24 hours.
2. Customer Feedback Collection and Analysis
We use feedback collection tools to identify the specific needs of their customer base and create personalized solutions for them.
3. Customer Self-Service
We offer many self-service resources, like Q & A.
4. Emotional Intelligence
We train our employee to develop the skill to read and react to other people's emotions.
5. Creative Problem Solving
We train our employee to be creative and come up with unique solutions to customer issues promptly.


Interactive Social Media

We support our customers via social media, driving traffic to their sites by tagging, posting, pinning and tweeting. Social media is important too. Dxmas Products Corp. has a healthy fan base on Facebook, and is developing its Instagram, Pinterest and YouTube pages to further reach consumers.


We want the Dxmas to comfort people wherever they live. We are a global store, engaging with international contacts through offering common life need and trading. Our international trade brings benefits to the Dxmas and its customers by enriching our service skill and marketing expertise - allowing us to make sense of our collections, attracting new customers, and building our reputation and brand.

 

 

Now, Dxmas is headquartered in China with an office branch in Hong Kong.

There are offline experience stores in many cities in China.

 

Business Address:

4B, Jin Wei Commercial Building,

171-173 Luo Ke Road,

Wan Zai

Hong Kong Island

Tel: 00852-64888412